Specified Commercial Transaction Act

Company Name

MediBang Inc.

CEO

Hideyuki Takashima

Location

JMF Bldg. Shibuya 02 Level 2 31-15 Sakuragaoka-cho,
Shibuya-ku, Tokyo 150-0031, Japan

Contact

TEL:03-6416-9114
Open weekdays 11:00～18:00(Sat・Sun・Holidays)

Where to Contact

Please contact us through our Contact/Questions Form.
※For questions about our service, please take time to use our Contact/Questions Form.
We will be able to provide further help.

Products and services and their prices

ART street
Please check each product page and each plan page.
MediBang Paint
Please check each product page.

Products and services and their fees outside of price

ART street
・communication fee
MediBang Paint
・communication fee

Products and services and their payment period

It depends on your payment method's closing date, plan, and other contract details.

Credit Card Payment
Payment period: Payment methods may differ by the credit card company you use. Please contact your card company for more details.
WebMoney Payment
Payment period: Please check your payment when you place your order.
PayPal Payment
Payment period: Payment methods may differ by the credit card company you use. Please contact your credit card company or PayPal for details.
Docomo Payment・au Easy Payment・Softbank Payment・Y!mobile Collective Payment
Payment period: Payment methods may differ by the company you use. Please contact your payment company for details.

In the case of the ART street monthly subscription plan, one month's payment is due at the time of order and will be billed monthly thereafter. The detailed payment timing varies depending on the platform and payment method used on the platform, such as iOS AppStore and Android Google Play Store.

Payment methods

ART street
・Credit Card Settlement
・Paypal Settlement
・Docomo Payment
・au Easy Payment
・SoftBank Collective Payment・Y!mobile Collective Payment
・WebMoney Settlement
MediBang Paint
・Payment methods provided by Apple Inc., Google, and other companies that handle payments for purchases on behalf of customers.

Service availability

ART street
You can use the service immediately after your payment is confirmed.
MediBang Paint
You can use the service immediately after your payment is confirmed.

On refunds

ART street
Due to the nature of digital content, cancellations and returns are not allowed.
For exchanges of defective products, please contact us using the contact form with as much detail as possible about the condition of the product.
Please contact us using the Contact Form.

If you are using a subscription plan, you may cancel the plan before the end of the term in accordance with the method separately determined by the Company. However, the company will not refund any fees that have already been paid.
MediBang Paint
Due to the nature of digital content, cancellations and returns are not allowed.
For errors and bugs, please contact us using the Contact Form with as much detail as possible about the problem.

About system requirements

ART street
1. PC
  Windows 10 or later: Microsoft Edge, Firefox (latest), Google Chrome (latests)
  MacOS X: Firefox (latest), Safari (latest), Google Chrome (latest)
If you use a browser other than the recommended one, some of the functions may not be available or may not be displayed correctly.
MediBang Paint
1. Smartphone
  iOS: 11 or later
  Recommended device: iPhone 7 or later / iPad 5th generation or later / iPad Air2 or later / iPad mini4 or later / iPad Pro
  Android: 5.0 or later
2. PC
  1. Compatible OS
    Windows 7 or later
    Mac OS 10.9 or later
  2. HDD
    Over 100GB open storage for installation.
    (Over 2GB or open storage is recommended for saving image and work files.)
  3. Memory storage
    Memory storage recommended by OS.
    (We recommend 4GB for 32 bit and 8GB for 64 bit)
  4. Internet connection
    PC internet connection is required to use cloud service.
    (cloud saving, cloud material, cloud texts)