Help

About Registration

Is registration required?
Viewing and downloading from the site doesn't require registration.
Submitting or selling your work requires registration.
Is this site free to use?
Signing up is free. Uploading, viewing submissions and selling your work are all free.※

※If you want to purchase goods on MediBang of course you will be require to pay for them.

My confirmation email never arrived.
Two things could have possibly happened.

1.

[PC email]

The email was sent to your Spam folder or erased.
Please make sure the email isn't in your Spam folder or Trash can.
After you've located the email click on the link inside to finish activating your account.
In order to receive emails from MediBang in the future, please change your inbox settings to receive emails from the MediBang domain.

After that you can have the email re-sent from MediBang in the User Info page.

[Cell Phone email]

Depending on your carrier's settings you may not be able to receive messages from anything other than other cell phones.
You can change your email settings to accept emails from the medibang.com domain and then have the email re-sent from the User Info page.

2.

The second possibilty is that you incorrectly entered your email address.
Please try re-registering.
I forgot my password.
On the login page click "Forgot Password?"
I can't log in.
Two things could have possibly happened.

1.You could have incorrectly entered your password.

(1) Make sure that you used the correct casing (upper case or lower case) when entering your password.
(2) If that doesn't help reset your password by clicking 'Forgot password?' on the login page.

2. Your email address is incorrect.

(1) Make sure that you used the correct casing (upper case or lower case) when entering your email address.
(2) Try to log in using any other address you could have possibly registered with.

You can check you inboxes for announcements from MediBang to see which email address you registered under.

'Email address cannot be confirmed' was displayed.
You can have your confirmation email re-sent from the user info page.
After it is re-sent you should be able to click the link inside the email.

Until you confirm your email address your account will have the following restrictions.

・You will be unable to make purchases.
・You can only make 3 submission in each category (Comics・Novels・Comic Drafts・Illustrations).
・You won't be able to sell your work (on MediBang or other sites from MediBang).
・You won't be able to create new groups.
・You won't be able to send messages to other users.
・You won't be able to link a bank account.
・You will only be able to cloud save one file in MediBang Paint・MangaName.

I want to check my user info.
In the user info page you can check your username, registered email address, password and linked bank accounts.
You can access this page by clicking on the cog shapped icon near the top of the MediBang page.
I want to change my user info.
On the user info page click the 'Modify' button to the right of the section you would like to change.

※After changing your email address or password you will receive an email with a link you need to click in order to confirm your new info.

I want to delete my MediBang account
Contact MediBang from the Contact link to delete your account.

About buying and selling

How do I sell my work?
1. From your list of submissions click on the 'Details' of the book you want to sell.
2. From 'Publish / Sell' choose what store you want to sell on, the price, and the trial settings.
3. At the very top of the details page, click the button to publish your work on other stores to begin the process.
How can I get my money after selling something?
1. On the Account Info page, register a bank account or PayPal account in the ‘Bank Account’ or ‘PayPal Account’ sections. (※)
2. Next select 'Withdraw' on the user info page.

※Only bank accounts created in Japan can be registered.

※Be careful when inputting your bank account infomation any mistakes will prevent you from being able to transfer money.
※For Yuucho Bank users you need to check the Yuucho Bank home page for your bank branch, bank account number, and other information.

※ If your account information is incorrect you will be unable to receive payments. Please make sure your information is entered correctly.

※ After PayPal payments have been made they must be accepted within 30 days. Please make that sure you accept your payments within 30 days otherwise they will be withdrawn.

How much money can I transfer?
In order to transfer money you need a balance of at least 1000 yen.
If you request a transfer with less than 1000 yen the transfer will not be made until you have over a 1000 yen balance.
You can view proceeds from the previous day.
How long does it take for me to receive money after it's been transferred?

1 Using a bank account

The money should arrive the Friday of the following week.
If that Friday happens to be a holiday the money should arrive the next business day.
(Banks will apply surcharges to bank transfers.)

2 Using PayPal

Transfers will be made Friday the following week to the PayPal account registered by the user in Japanese currency. Users will be responsible for currency conversion fees.

How much is the surcharge for transfers?

1 Using a bank account

The fees vary from bank to bank.

Transfer surcharge Rakuten Bank 103 yen
Other banks Under 30,000 yen 165 yen
Over 30,000 yen 258 yen
If there is an error with your registered bank account
a 648 yen penalty may be charged.

2 Using PayPal

Proceeds will be transferred in Japanese Yen

Transaction fees will vary depending on country, region, and currency. Please check with PayPal for details.

What happens to my sales if I want to close my account?
As long as you have a balance over 1000 yen your proceeds will be transferred to you once you close your account.
If you have less than 1000 yen, proceeds in your balance it will not be transferred.
What are the payment methods when purchasing a book?
Payments can be made by credit card or by PayPal.
Visa, MasterCard, JCB, American Express, and Diners Club credit cards are accepted.
Will the author of a book be notified if I purchase their book?
They will not be notified.
If a book I purchase is edited do I need to purchase it again?
After you've purchased a book you can re-downoad it to obtain the edited version.
Can I read a book I purchased after it's been deleted from MediBang?
Yes. After you've purchased a book you can read it whenever you like.
Can I cancel a purchase?
You cannot cancel electronic book purchases.

Other

System Requirements
Below is a list of recommended browsers for viewing this site.

Windows 8.1 and up : Microsoft Internet Explorer 11 and above, Firefox (the newest version), Google Chrome (the newest version).
Mac OS X : Firefox (the newest version), Google Chrome (the newest version), or Safari (the newest version).

Using any other browser could result in objects on the site not properly displaying.

For problems not addressed in the help section please fill out a 'Contact' form.
Someone will contact you as soon as possible.