Social Networking Site for Posting Illustrations and Manga - ART street by MediBang

FAQ

Managing your MediBang account

How to reset password and mail address.

Please click here to reset your password.
Enter your email address and an email with a link to change your password will be sent to your address.
Once you have clicked the link and entered your new password, the process will complete.

Registration email and password reset email hasn't arrived.

There are two possibilities.

1 If you are unable to receive the message due to your mailer settings, etc.

【In the case of e-mail address on your computer】

There is a possibility that the email has been sorted into your spam folder or trash, or has been deleted.
Please check your spam folder or trash to see if you have received an email from MediBang.
If you have received the email, please click on the link in the email to complete the registration process.
If you cannot find the email, please set "medibang.com" as your receiving domain and resend the email from the "Confirmation" button in the User Information Page.

【For mobile email addresses】

If you are using a mobile phone, it is possible that your carrier's settings do not allow you to receive emails from non-mobile phones.
Please check the settings on your device, set "medibang.com" as a domain you can receive emails from, and resend the confirmation email from the "Confirmation" button in the User Information Page.

2 If the email address you entered is wrong

There is a possibility that the email address you entered is incorrect.
Please check the email address displayed on the User Information Page and resend the email using the "Confirmation" button.

The URL I receive when I register for a MediBang account has expired. What should I do if I want to register again?

Click on the "Resend Confirmation Email" button in the User Information Page to send a confirmation email.
Click on the URL in the email sent to your registered email address to complete this registration.

How to change account infomation

Please chage on User Information Page.

How to stop announcement.

Please change the "Notifications" setting on the User Information Page to "Do not receive".
Depending on the timing of your settings, you may receive several e-mails even if you set the "Do not receive" option. Please be aware of this in advance.

How to withdraw from MediBang?

If you wish to withdraw from MediBang, please click "Withdraw from MediBang".
If you withdraw from MediBang, all data related to your submitted and purchased works will be deleted. Please note that there is no data recovery after withdrawal. Also, you will not be able to re-register with the same email address after withdrawal.
If you log in with the email address of the account you withdrew from within two weeks of your withdrawal request, your withdrawal request will be canceled.

Can I transfer the status of my old account to my new account?

You cannot transfer the status of your old account.

About Submission on ART street

Can I only submit my artwork that are drawn by MediBangPaint?

You can submit any analog and digital artwork that is drawn by any paint tool.

What is the maximum file size?

The maximum file size differs between illustrations and manga.

Illustration

JPG, PNG, PSD, MDP: 30MB

Manga

【PDF】

The maximum file size: 200MB
The maximum pages: 500 Pages

【JPG, PNG,MDP】

The maximum file size: 5MB per a page
The maximum files: total of 500 files

How to delete my submission?

Illustration

Please click "Delete" on ART street TOP>My Page>Your Submissions.

Manga

Please select a manga and click "Delete" on ART street TOP>My Page>Your Submissions
※You cannot delete a submission that was submitted past a contest's due date.

Can I replace my submitted work?

Submissions cannot be replaced. Please resubmit.

How can I turn a comic into a series?

  1. Upload your manga from the "Submit" page.
  2. After you have finished uploading your manga, go ART street TOP>My Page>Your Submissions and click "Series" in the list of works, and click "Create Series".
  3. Enter "Series Title", "Summary", "Language", and other information for the series, and click "Save".
  4. Select "Back to Series" in the page, and then click "Edit".
  5. Select all the submissions you want to add to the series, and click "Save".

About service of ART street

ART street's free tracing materials can be used for paid commissions or product creation?

Permission is granted on the condition that the ART street logo is not removed from each material.
We are not responsible for any problem as a result of using our materials for secondary works.

How do I receive my reward?

Your reward will be credited to your MediBang account. Please refer to "How can I get my money after selling something?" in the help page. You can use an account in Japan or a PayPal account.

Can I publish my achievements on my website, SNS, etc.?

Yes, you can.

What are the benefits of Creator Rank?

Please refer to "What is Creator Rank?" page.

What will I need to do when I become an ambassador?

We are asking you to share your illustrations, videos, etc. on social networking sites, take part in surveys, and help us make our service more exciting. For more information, please visit the MediBang official ambassador page.

Are there any monetary rewards for ambassadors?

There are no monetary rewards.

Do I have to submit my work to ART street to become an ambassador?

Submission of work to ART street is not required.

About the Contest

Can I participate in the competition if I use other illustration software (drawing tools) than MediBang Paint?

Basically, you can participate in the contest. However, some contests may have specific entry requirements, so please check the entry requirements for each contest.

Can I participate in the competition with hand-drawn works on paper instead of digitally?

Unless the entry requirements for the contest you wish to enter state otherwise, you may submit hand-drawn or paper illustrations. Please scan or take a photo of your drawing and follow the entry instructions for each contest. We do not accept entries by e-mail or post mail.

Is there an age limit?

There are no age restrictions unless specified in the application guidelines for the contest you wish to enter.

Can I upload my entries to other platforms such as SNS?

As long as it is not specified in the entry guidelines of the contest, it is fine.

I mistakenly entered a contest I wasn't planning to enter.

You can change it by yourself within the contest entry period. Go to "Submissions", select the work you have submitted by mistake, and change the check mark on the contest entry banner. After that, click "Submit (Public)" for illustrations, or "Publish Latest" for manga.

Is it possible to replace an entry after the deadline?

Please note that entries cannot be replaced. You can change your entry by deleting your entry and resubmitting a new one during the submission period.

Can I submit my past entries to a different contest?

Please check the application guidelines of the contest you have already entered and the contes you want to enter. If there is no indication that duplicate entries are not allowed, there is no problem.

Can I delete or hide my previous submissions?

No editing or deletion is allowed after the contest application period ends, except for adding tags. Please refer to Article 6.5 of the Contest Rules.
If you wish to delete an entry for unavoidable reasons, please send us the content ID of the entry you wish to delete through the Contact Us form. We will take steps to make it private.

How do I receive my prize money?

The prize money will be credited to your MediBang account. Please see "How can I get my money after selling something?" on the help page. If you live in a country that does not allow PayPal to debit your account, please contact us.

About MediBang Paint

If I want to use the application's functions on several devices, do I have to pay for the service on each device separately?

MediBang Premium is tied to your MediBang account, so there is no need to newly subscribe for each device. You can use the service on any device by logging in with the account you subscribed to the plan.

Payment is required for the Creative Packs, Filter Packs, and Ad Hiding Add-ons for Android / iPad / iPhone need. (This item is not available for the latest version of the app.)

Is there any way to set the brush size above the maximum size?

The maximum size is determined for each platform, and you cannot set more than the maximum size.
PC version: 1000px
iPhone, iPad version: 500px
Android version: 300px

I don't know how to apply brushes purchased from ART street to MediBang Paint.

Please refer to the "SettingManual_SETTEI_MANYUARU.pdf" enclosed in your pack for instructions on how to register your brushes in MediBang Paint for each device.

I have been using MediBang Paint without creating a MediBang account. If I create a MediBang account, will I lose my existing data?

Your existing data will remain same.

Can I move works that are not stored in the cloud to other devices?

You can navigate from the share button of each work displayed in "My Gallery" < "Device".

Can I use MediBang Paint as a tool for ICT schools (including online schools), events, etc.?

It is possible to use the service itself, but we ask that you let us know. Please contact us from the Contact Page when you use this service.

Can I use Cloud's free materials (brushes, etc.) for commercial purposes?

Yes, you can use Cloud's free materials for commercial purposes.

When I try to open a cloud work, I get the error "You do not have permission to export this image" and it opens with the layers merged.

With the launch of MediBang Premium service on 9/2/2021, the maximum capacity of cloud storage has been decided.
If you open your cloud work with maximized cloud storage and a MediBang Paint without Premium, an error message saying "You do not have write access to this image" will open with all layers merged together in a read-only file.

After you update your app to the latest version and subscribe to MediBang Premium to add more cloud storage space, you will be able to open your work as before.
For more information on the MediBang Premium service,
please visit https://medibang.com/medibangPremium/.

My work that was saved in the cloud has been merged with layers without my permission. Is there any way to undo it?

With the launch of MediBang Premium service on 9/2/2021, the maximum capacity of cloud storage has been decided.
If you open your cloud work with maximized cloud storage and a MediBang Paint without Premium, an error message saying "You do not have write access to this image" will open with all layers merged together in a read-only file.

After you update your app to the latest version and subscribe to MediBang Premium to add more cloud storage space, you will be able to open your work as before.
For more information on the MediBang Premium service,
please visit https://medibang.com/medibangPremium/.

About Jump Paint

I don't know how to return to the home screen from the canvas screen.

For Android

Select "≡" < "Exit" at the bottom left of the canvas to return to the home screen. (It is recommended to select "Save" to save the canvas before quitting.)

For iPhone

Click "≡" at the bottom left of the canvas and select "Close Canvas" to go back to the home screen. (It is recommended that you select "Save" to save the canvas before closing it.)

For iPad

Select "≡" in the upper left corner of the canvas < "Close Canvas" to return to the home screen. (It is recommended to select "Save" before closing the canvas to save the canvas.)

Is cloud text available for commercial purposes?

Yes, it is available for commercial purposes.

Suddenly, the text in the app turned white. Can I get them back? (iOS)

If your device is set to "Dark mode", you may not be able to read text. This can be fixed by setting "Appearance mode" to "Light" in "Settings" < "Screen Display & Brightness" on the device.

My work can no longer be opened after 9/2/2021.

With the launch of MediBang Premium service on 2021/9/2, the maximum capacity of cloud storage has been decided.
As of 9/10/2021, the latest version of MediBang Premium (4.0 for PC / 4.3 for Android / 4.1 for iOS) will give you an error message "You do not have permission to export this image" when you try to open a cloud work that has exceeded the cloud storage limit.

Please subscribe to MediBang Premium to add more cloud storage space and access all of your files.
For more information on the MediBang Premium service, please visit https://medibang.com/medibangPremium/.

You can check how much cloud storage your current login account is using at
https://medibang.com/myProfile/premium/.

For more information about other MediBang Premium rules, please visit https://medibang.com/medibangPremium/announces/2/.

Can you use JUMP PAINT through MediBang Premium?

Yes you can.

As of 9/10/2021, the latest version of MediBang Premium (4.0 for PC / 4.3 for Android / 4.1 for iOS) will allow you to access the following MediBang Premium services: unlimited cloud storage, unlimited friend team membership, and unlimited version control. For Premium materials, please contact us.

Premium materials cannot be used from within the app, but can be downloaded from ART street (https://medibang.com/materials/list/?mType=premium) and imported into the app.

For more details about the features that are not available, please check here (https://medibang.com/medibangPremium/announces/3/).

About MediBang Colors

After selecting a line drawing from the album and displaying it, the screen does not change to the painting screen.

Select a line drawing from "My work" <"No color">, and then select "Start coloring" to open the painting screen.

How do I delete my submissions?

Please note that the submitted works will be shared within the app as materials for coloring, and cannot be deleted by the user. Please understand beforehand.

About MediBang Premium

What is the membership fee for MediBang Premium?

Below are each plans' membership fee.

[MediBang Premium]
Price: 2,480 JPY/Year
Cloud Storage Capacity: 20GB

[MediBang Premium100]
Price: 3,980 JPY/Year
Cloud Storage Capacity: 100GB

[MediBang Premium300]
Price: 7,980 JPY/Year
Cloud Storage Capacity: 300GB

How do I cancel my MediBang Premium membership?

【For Monthly Memberships】
Go to the app store of your phone's respective platform to cancel your membership.

【For Annual Memberships】
For yearly memberships, membership cancellation is not necessary because there is no automatic withdrawal.

How can I pay for my MediBang Premium?

【For iPad, iPhone, Android Users】
Choose your mode of payment from your platforms' app stores.

【For PC Users】
You can use your credit card, and services such as WebMoney and Alipay.

Your online purchase will be a one-time payment valid for one year, there will NOT be an automatic renewal.

I was charged twice for paying for MediBang Premium.

Depending on your credit card company, you may have been charged for the purchase, then refunded, and then charged again. But ultimately you will only be charged for the final purchase. For more details, please contact your credit card company.

What is Cloud Storage?

Click on this link below for more information on "cloud storage".
https://medibangpaint.com/en/cloud/

What is "Team Production"?

Click on this link below for more information on "team production".
https://medibangpaint.com/en/team/

What is "Version Management"?

This is where your history of saved datas and files are managed.
For those using MediBang Premium, your can recall unlimited saved edits. (For this function you must have an official MediBang account).
*If you have subscribed to “MediBang Premium”, you will be able to call up unlimited versions of your work from the latest three generations.
*You will need to register for a MediBang account to access this function.

How do you check your membership status?

【For PC Users】
You can check your membership status from the link below.
https://medibang.com/myProfile/premium/
*You must have a MediBang account to access this webpage.

【For iPhone, Android Users】
Access the "Check my Plan" button located on the far top left of the app's main menu to check your membership.

【For iPad Users】
Access the "Check my Plan" button located on the left side menu of the app's main menu to check your membership.

How do you check your cloud storage?

【For PC Users】
You can check your membership status from the link below.
https://medibang.com/myProfile/premium/
*You must have a MediBang account to access this webpage.

【For iPhone, Android Users】
Access the "Check my Plan" button located on the far top left of the app's main menu to check your membership.

【For iPad Users】
Access the "Check my Plan" button located on the left side menu of the app's main menu to check your membership.

What happens when your cloud storage is full?

When the cloud storage reaches its max capacity, you cannot save new work files, move your team, or open your files inside the cloud storage.
When this happens, we recommend joining the MediBang Premium to add more storage space.
*Files that exceed the storage capacity will be deleted after a certain period of time.

Can I still use the (Creative Pack) paid option plan?

You can still use the paid option plan. But we still recommend joining MediBang Premium to ensure enough storage space.

How do you check the number of "Team Affiliation"?

【For PC Users】
You can check your Team Affiliation from the link below.
https://medibang.com/creators/myteam/
*You must have a MediBang account to access this webpage.

【For iPad, iPhone, Android Users】
You can check your Team Affiliation by clicking on "Check My Plan" on the app's main menu.

I paid for the MediBang Premium but it's not showing.

【For users who purchased online】

  1. Please check if your MediBang Paint is up to date.
  2. Click on the link below(You must be logged in), and find if the item you purchased on the platform is in the plan that you have joined.
    https://medibang.com/myProfile/premium/
  3. Check if you are logged in with the account from ② in the MediBang Paint you are using.

If the problem is not fixed or resolved, please let us know through our "Contact".

【For users who purchased via Apple Store】

  1. Please check if your MediBang Paint is up to date.
  2. Check your platform's purchase history to see if your item's transaction is complete.
  3. Check if your item has not passed its effective date.
  4. Check if you have logged in with your Apple ID into your MediBang Paint.
  5. From ④'s "Check my Plan" screen, and click on "Restore Paid Item".

If the problem is not fixed or resolved, please let us know through our "Contact".

【For users who puchased via Google Play Store】

  1. Please check if your MediBang Paint is up to date. (For Android users, you can only check through Google Play store. MediBang Paint purchased from Google Play would be the one with no alphabet in the app name).
  2. Check your platform's purchase history to see if your item's transaction is complete.
  3. Check if your item has not passed its effective date.
  4. Check if you are logged in with the Google Play account in the MediBang Paint you are using.
  5. From ④'s "Check my Plan" screen, and click on "Restore Paid Item".

If the problem is not fixed or resolved, please let us know through our "Contact".

For some reason I can't use MediBang Premium anymore.

Please try the method described in the FAQ below.
I paid for the MediBang Premium but it's not showing.

Do you need an official account to purchase "MediBang Premium"?

【For those who purchased online】
You must register a MediBang account.

【For those who purchased in the Apple Store, Google Play Store】
You do not need a MediBang account to purchase the Premium, but some services(Version Management, Cloud Storage)will be inaccessible、so we recommend registered use of a MediBang account.

What will happen when your Team Affiliation maxes out?

When team affiliation maxes out, joining a team outside your first team will be cancelled and your activities outside your bulletin will be limited.

What is the Renewal Period?

During this period you can extend MediBang Premium your annual memberships and/or downgrade your cloud storage 30 days early from the effective date. The process on how to upgrade your cloud storage will remain the same separate from the effective date.

How do you use your Coupon Code?

You can purchase paid plans and features from MediBang Premium specific to the coupon code.
You can find how to enter your coupon code through the information on the promo.

What is a "Friend Team"?

This is the team you belong to, and the one of the other users would be the "owner" of the team.

What is the difference between the Cloud Storage's "File Size" and "Storage Usage"?

"File Size: is the amount of mdp file capacity saved to your cloud storage.
"Storage Usage" is the amount including the "file size" as well as the file's "version information".

What does it mean to synchonize my MediBang account with MediBang Premium?

It is possible to connect or synchronize your MediBang account with your purchased MediBang Premium. By logging into your synchronized MediBang account you can use the special features of MediBang Premium on all of your electronic devices.

How do I sync MediBang Premium with my MediBang account?

To sychronize your MediBang account, you will need to restore your purchased items.
Click on the link below on how to restore your items.
I paid for the MediBang Premium but it's not showing.

Why is the "MediBang Premium" prices different depending on the annoucements?

Prices may vary depending on the platform (Android / iPad / iPhone / PC) and also due to different payment methods.

Example)
If you open the notification in the Android app, the monthly price for the Android version will be displayed, and if you open the notification from an email link, the annual price for web purchase will be displayed, etc.

If I want to use "MediBang Premium" on multiple platforms (e.g. Android and iPad), do I need to subscribe to a plan for each?

You do not need to subscribe to a plan for each platform (Android / iPad / iPhone / PC).

Logging in with your existing MediBang Premium account will allow you to enjoy the premium features of MediBang Paint on any device.

You can check which plan your current login account is subscribed to by clicking here (https://medibang.com/myProfile/premium/).

If I want to use "MediBang Premium" with JUMP PAINT and MediBang Paint, do I need to subscribe to a plan for both of them?

You do not need to subscribe to a plan for both app.

Logging in with your account that is subscribed to MediBang Premium will allow you to use Premium features in both MediBang Paint and JUMP PAINT.

You can check which plan your account is currently subscribed to by clicking here (https://medibang.com/myProfile/premium/).

*Some features may not be available in JUMP PAINT depending on the version of the application. Please check here (https://medibang.com/medibangPremium/announces/3/) for details.

When I subscribed to "MediBang Premium" in the app, it displays "Account not linked".

There may have been a connection error while subscribing, or your MediBang account failed to link to your desired plan, showing the message "Account not linked".

In order to link your MediBang account with your desired plan, please follow the instructions in "How do I sync MediBang Premium with my MediBang account?".

Why does the sum of all the file sizes shown in the Project List not match the storage usage in My Groups?

This is because the file size shown in the Project List is for the current version of the work, while the storage capacity in My Groups includes past versions of the work.

Please also check What is the difference between the Cloud Storage's "File Size" and "Storage Usage"? as well for more details.

Can I use "MediBang Premium" with JUMP PAINT?

Yes you can.

As of 9/10/2021, the latest version of MediBang Premium (4.0 for PC / 4.3 for Android / 4.1 for iOS) will allow you to access the following MediBang Premium services: unlimited cloud storage, unlimited friend team membership, and unlimited version control. For Premium materials, please contact us.

Premium materials cannot be used from within the app, but can be downloaded from ART street (https://medibang.com/materials/list/?mType=premium) and imported into the app.

For more details about the features that are not available, please check here (https://medibang.com/medibangPremium/announces/3/).